2007 Review of Point-of-Sale Systems

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• November 2007 Issue
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From the November 2007 Issue

Point of Sale software is proficient, which can make it difficult to determine which system will work best for your business. The specialty high-dollar boutique may require a completely different system then the high-volume gift store or retailer. Customization capability can also be of importance, with the capability to customize the register interface playing an important role in the final decision of what product to use. We’ve examined six areas that we feel are the most important areas of consideration when making a decision to purchase a point-of-sale product.

EASE OF USE
This is an important area to assess when purchasing any kind of software. When looking at a point-of-sale product, it becomes even more important. The volume of transactions processed and the number of employees that will normally utilize the system in a retail environment dictate that the software must be easy to use or, at the very least, be easy to learn. Does the user interface screen allow users to process all types of transactions from a central location or do users have to page through numerous screens to handle layaways, refunds and/or voids?

MODULES/SCALABILITY
This area can be important for several reasons. If a retailer needs a front office/back office product, the modules available play a large role in the purchasing decision. If a business needs a stand-alone point-of-sale product, the modules available become less important. However, if a retailer plans to expand its operation in the future, modules and scalability can still play a role in the decision-making process. Scalability is important, particularly for those in the early growth stages. Can the product expand as the business does or will an upgrade to a different system be necessary?

FEATURES/FUNCTIONALITY
Perhaps the most important part of the review, this area looks at some of the features of the products. Does the product have touch-screen capability? Can barcode scanners or other hardware devices be used? Will the product accept multiple tenders or foreign currency? How difficult is it to process returns or voids? Is there an inventory function that will track products? Can multiple pricing levels be assigned to products? Can special pricing be assigned to certain customers? Can users look up customer accounts easily and determine what their credit limit is, what their buying habits are, and how much on average they spend?

INTEGRATION
Does the product integrate with other modules? Will it integrate with the multitude of hardware peripherals that retailers utilize, including barcode scanners, card readers, receipt printers and cash drawers? Can data or reports be imported and/or exported?

TRACKING/REPORTING
This is another important area, particularly for those looking to keep a handle on customer and product performance. Can the product track best sellers or best customers? Can it track product performance by month? Are the reporting options sufficient or will the business need additional reporting resources?